FAQs

Have a question or concern? Check out our handy FAQ guide below to see if we have an answer for you. If you cannot find what you are searching for, please contact our support team.

Custom Pet Artwork

How long does it take to produce?

You can see the production time in the product page, handmade customized products usually take 1-3 weeks to make, thank you for your patience. Note: This is only the production time, not the product arrival time!

Why does it take so long to process?

We understand how important customized pet products are to you, and because of this, we need to craft your product with care, so if you're in a hurry, you can purchase our expedited service!

What photo do you suggest upload?

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Can I change my order?

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Shipping and Payment Methods

How do I track my order?

You can check the email address you entered during checkout or follow the link below:

Track Your Order

Do you ship worldwide?

We provide globally traceable delivery and are committed to servicing pet owners all around the world. Free shipping on all orders!

How long does it take to be delivered?
Destination
Delivery
Shipping Fee
United Kingdom
5 – 8 days
Free
United States,Spain
6 – 9 days
Free
Australia
4 – 7 days
Free
Canada
8 – 10 days
Free
Europe
5 – 8 days
Free
Which payment methods do you accept?

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.

Returns and Refunds

Do you offer a refund?

We do not accept returns or refunds because your order is completely unique and custom built just for you and your pet.

What if I don't like the artwork?

We will communicate with you and send you photos several times after production is complete, so please let us know if anything is amiss! Our artists can correct any imperfections and make sure it matches your furry friend, so you can be confident you'll 100% love our artwork.